Frequently Asked Questions Below are answers to commonly asked questions. If you can't find the answers you are looking for, then please CONTACT ME.
HOW DO I SEND PHOTOS? You can send digital photos via email or file sharing sites such as DropBox. They can also be sent by post on a CD or USB stick. Printed photos can be sent through the post.
HOW LONG DOES A DRAWING TAKE? A drawing generally takes about 20-40 hours, which is spread over the course of a week or two. You will be quoted a weekly slot for estimated completion based on current demand.
During busier periods, particularly Christmas, it is advised that you enquire as early as possible to avoid disappointment. If you have a particular deadline (a birthday for example), please let me know in your initial enquiry so I can accommodate where possible.
HOW DO I PAY? For UK orders, I accept Paypal, BACS transfer, cheque and postal order. I also accept cash for local orders, but do not accept cash through the post. For overseas orders, I accept Paypal and international bank transfer.
I will send an invoice when required via your preferred contact method which will give payment instructions. For commissioned drawings, I require a 25% deposit to secure the order, and the outstanding balance on completion. All other orders will require full payment before dispatch.
WHAT DELIVERY SERVICE DO YOU USE? For UK orders, I use Royal Mail's 'Guaranteed by 1PM' service. This is an insured and reliable service, which guarantees your parcel on a selected day, and requires a signature on delivery. Costs range from £8.50 - £10.50for UK deliveries.
For overseas orders, I use Royal Mail's international 'tracked and signed' service, or Parcel Force for larger parcels. Both are insured and require a signature on delivery.